DeskLot support options that answer most questions and/or solve most problems you might run into when using DeskLot.
  1. DeskLot has a very extensive help system build into it that not only answers most questions but can help you be aware of better ways or doing things and even that you can do things that you might not be aware of. Click the Start button on your computer and then Programs, DeskLot by WalkTheLotŪ and Help to open the main DeskLot help file. You may also find help from within DeskLot by pressing F1.
     
  2. If you are new to designing stickers in DeskLot, you will find the Getting Started Tutorial very useful and time saving.
     
  3. View our Frequently Asked Questions for answers to very common questions.
     
  4. Search our technical support knowledge base (form below) for solutions to various problems, technical notes and how-to's.
     
  5. If after reviewing the built-in help, viewing our frequently asked questions and our technical support knowledge base, you are unable to find a resolution, please contact us. Make sure and let us know what operating system you are running, which version of DeskLot you are running (available under Help and About in DeskLot) and the exact error or problem you are having as well as a contact name and phone number.

See Also: Support Downloads

 
Search our technical support knowledge base for resolutions to previous problems, how-to articles, and more. Enter some KEY words to search for. Separate each word with spaces such as HP Printing Fax. If you do not get any results, try being less specific or try viewing all articles.
 
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:: I am using a multi-purpose InkJet printer (such as a HP PSC 950XI) and when I print, it keeps sendin...
  I am using a multi-purpose InkJet printer (such as a HP PSC 950XI) and when I print, it keeps sending it to fax or another printer function.
  Click here to read the entire knowledge base article.
   
:: When opening DeskLot it brings up a screen for VinPower but it will not let me click Continue or Pur...
  When opening DeskLot it brings up a screen for VinPower but it will not let me click Continue or Purchase/Register. I can not get into DeskLot.
  Click here to read the entire knowledge base article.
   
:: I tried to install DeskLot and everything went fine until the very end of setup and then setup crash...
  I tried to install DeskLot and everything went fine until the very end of setup and then setup crashed.
  Click here to read the entire knowledge base article.
   
:: Error DL19 and Error DL144. I get an error DL19 (invalid property setting) when I try to open the st...
  Error DL19 and Error DL144. I get an error DL19 (invalid property setting) when I try to open the sticker configuration screen or a DL144 when attempting to print from the vehicle list screen.
  Click here to read the entire knowledge base article.
   
:: Import from Chrome Inventory Everywhere ?. What fields and in what order should the Chrome configura...
  Import from Chrome Inventory Everywhere ?. What fields and in what order should the Chrome configuration for the Desk Lot service be set as?
  Click here to read the entire knowledge base article.
   
:: Error DL70 - Permission Denied
  Error DL70 - Permission Denied
  Click here to read the entire knowledge base article.
   
:: Importing Data from Reynolds & Reynolds DMS
  Importing Data from Reynolds & Reynolds DMS
  Click here to read the entire knowledge base article.
   
:: Importing Data from ADP DMS
  Importing Data from ADP DMS
  Click here to read the entire knowledge base article.
   
:: Importing Data from F&I DMS
  Importing Data from F&I DMS
  Click here to read the entire knowledge base article.
   
:: When I select a new file in an Import Data Transfer configuration, all of my field assignments go aw...
  When I select a new file in an Import Data Transfer configuration, all of my field assignments go away.
  Click here to read the entire knowledge base article.
   
:: Installation notes for Windows XP
  Installation notes for Windows XP
  Click here to read the entire knowledge base article.
   
:: Installation notes for Windows 2000 / Windows NT
  Installation notes for Windows 2000 / Windows NT
  Click here to read the entire knowledge base article.
   
:: Installation notes for Windows 98 (1st Edition)
  Installation notes for Windows 98 (1st Edition)
  Click here to read the entire knowledge base article.
   
:: Installation notes for Windows 95 and Windows ME
  Installation notes for Windows 95 and Windows ME
  Click here to read the entire knowledge base article.
   
:: Configuration Settings For Exporting To The New WalkTheLot.com (www2.WalkTheLot.com)
  Configuration Settings For Exporting To The New WalkTheLot.com (www2.WalkTheLot.com)
  Click here to read the entire knowledge base article.
   
:: After updating to DeskLot 2.0.46, when I launch the program, an hourglass appears for a moment and t...
  After updating to DeskLot 2.0.46, when I launch the program, an hourglass appears for a moment and then nothing happens. The program does not start.
  Click here to read the entire knowledge base article.
   
:: VinPower. Check for Updates No Longer Supported / Upgrading to VinPower 2.5
  VinPower. Check for Updates No Longer Supported / Upgrading to VinPower 2.5
  Click here to read the entire knowledge base article.
   
:: DeskLot instructed me to download the Latest VinLink.mdb database
  DeskLot instructed me to download the Latest VinLink.mdb database
  Click here to read the entire knowledge base article.
   
:: Obsolete Archive: Transferring a DeskLot Registration to a Different Computer
  Obsolete Archive: Transferring a DeskLot Registration to a Different Computer
  Click here to read the entire knowledge base article.
   
:: I get the message "Your version of the EZFTP.OCX is out of date and needs to be upgraded. Please see...
  I get the message "Your version of the EZFTP.OCX is out of date and needs to be upgraded. Please see our knowledge base for instructions on updating your EZFTP.OCX file."
  Click here to read the entire knowledge base article.
   
:: I get the message "Desklot Error at Location 25, Error Code 429 - You Do Not have an appropriate Lic...
  I get the message "Desklot Error at Location 25, Error Code 429 - You Do Not have an appropriate License to use this functionality." when opening the Vehicle Edit Screen.
  Click here to read the entire knowledge base article.
   
:: VinPower / VinLink: Assigning Trim to new Trim field in DeskLot.
  VinPower / VinLink: Assigning Trim to new Trim field in DeskLot.
  Click here to read the entire knowledge base article.
   
:: DeskLot Error at Location 59, Error Code 2147221164 - Class not registered.
  DeskLot Error at Location 59, Error Code 2147221164 - Class not registered.
  Click here to read the entire knowledge base article.
   
:: Sticker thumbnails and/or stickers are printing small/scaled down in size.
  Sticker thumbnails and/or stickers are printing small/scaled down in size.
  Click here to read the entire knowledge base article.
   
:: The sticker configuration utility StickerC.exe could not be found in your C:\Program Files\WalkTheLo...
  The sticker configuration utility StickerC.exe could not be found in your C:\Program Files\WalkTheLot DeskLot folder.
  Click here to read the entire knowledge base article.
   
:: VinPower (2.1.3) not properly decoding vehicles 2006 and newer.
  VinPower (2.1.3) not properly decoding vehicles 2006 and newer.
  Click here to read the entire knowledge base article.
   
:: Backing up and/or restoring the DeskLot registry settings.
  Backing up and/or restoring the DeskLot registry settings.
  Click here to read the entire knowledge base article.
   
:: The following error occurs when selecting a sticker configuration or when the system generates stick...
  The following error occurs when selecting a sticker configuration or when the system generates sticker thumbnails in StickerC.exe version 2.5 (build 3), which was released 5/31/2006: DeskLot error at location 102. Error code 3265-Item cannot be found in the collection corresponding to the requested name ordinal.
  Click here to read the entire knowledge base article.
   
:: When publishing with the Publish ASP/MS-Access Internet Inventory method under the Data Transfer men...
  When publishing with the Publish ASP/MS-Access Internet Inventory method under the Data Transfer menu you get the following error: DeskLot error at location 149. Error code -2147467259 - The Microsoft jet database engine stopped the process because you and another user are attempting to change the same data at the same time.
  Click here to read the entire knowledge base article.
   
:: Error code -2147467259 - The Microsoft jet database engine stopped the process because you and anoth...
  Error code -2147467259 - The Microsoft jet database engine stopped the process because you and another user are attempting to change the same data at the same time.
  Click here to read the entire knowledge base article.
   
:: How to Upgrade to DeskLot 4.0
  How to Upgrade to DeskLot 4.0
  Click here to read the entire knowledge base article.
   
:: After upgrading from a DeskLot version older than 4.0 to a version 4.0 or higher you get an error su...
  After upgrading from a DeskLot version older than 4.0 to a version 4.0 or higher you get an error such as: DeskLot Error at Location 102 . Error Code 76 - Path not found
  Click here to read the entire knowledge base article.
   
:: Desklot error at location 59. Error code 2147221164. Class not registered.
  Desklot error at location 59. Error code 2147221164. Class not registered.
  Click here to read the entire knowledge base article.
   
:: DeskLot Error at Location 9501. Error Code -2147217887 - Cannot include Memo, OLE, or Hyperlink obje...
  DeskLot Error at Location 9501. Error Code -2147217887 - Cannot include Memo, OLE, or Hyperlink objects when you select unique values
  Click here to read the entire knowledge base article.
   
:: Transferring a DeskLot Registration to a Different Computer
  Transferring a DeskLot Registration to a Different Computer
  Click here to read the entire knowledge base article.
   
:: Scheduling Automatic Nightly Vehicle Data Feeds
  Scheduling Automatic Nightly Vehicle Data Feeds
  Click here to read the entire knowledge base article.
   
:: When sending data under the Import / Export Data menu via FTP to a FTP server, the progress bar goes...
  When sending data under the Import / Export Data menu via FTP to a FTP server, the progress bar goes very quickly to 100% and then waits (the data is still sending). After that, the destination file on the remote server is corrupt and/or incomplete.
  Click here to read the entire knowledge base article.
   
:: You continue to get the "One of more database files needed by the Chrome VIN Exploder do not exist" ...
  You continue to get the "One of more database files needed by the Chrome VIN Exploder do not exist" message even after using "Check for Updates".
  Click here to read the entire knowledge base article.
   
:: Chrome VIN Exploder files not fully downloading resulting in repeated unsuccessful downloading by Ch...
  Chrome VIN Exploder files not fully downloading resulting in repeated unsuccessful downloading by Check for Updates.
  Click here to read the entire knowledge base article.